Privacy Policy

Who we are

Our website is concordbooks.org, operated by Concord Books of Amherst, Massachusetts. You can reach us at concordbooks@mail2boston.com.

Information we collect

When you place an order, create an account, or contact us, we collect information such as your name, email address, shipping address, phone number, order history, and payment details. Payment card information is processed by Stripe and is not stored on our servers.

Cookies

We use cookies and similar technologies to keep your cart active, remember your login session, and understand how visitors use our site. You can control cookies through your browser settings.

How we use your data

We use your information to process orders, send receipts and shipping updates, provide customer support, improve our website, and comply with legal obligations.

Who we share your data with

We share data with service providers who help us run our business, including Stripe for payments and email delivery providers for transactional messages. We do not sell your personal information. We do query public book catalogs (Open Library, Google Books) by ISBN when adding stock — that lookup involves our inventory, never your data.

How long we retain your data

Order and account records are retained as long as needed to fulfill orders, provide support, and meet tax and legal requirements.

Your rights

You may request access to, correction of, or deletion of your personal data by emailing us. Account holders can update profile information from the Account page.

Embedded content

Pages on this site may include embedded content from other websites (such as maps or payment widgets). Embedded content behaves as if you visited the other site directly and may collect data according to that site’s policies.